OUR SHIPPING POLICY
We offer our customers in Europe, Asia and America’s Free shipping. We believe that the price you see is what you will pay, no hidden fees. For expedited options of shipping, please contact us before making your order as we can help get your product to you as fast as possible.
Please allow all orders 3-5 days handling before receiving your tracking information. Once shipped, we expect a worldwide delivery time of 2-3 weeks. Express delivery is available upon request, so please contact us if you need your items expedited.
Shipping is made directly from our factory in Asia to minimize carbon foot prints, please note that import charges may apply depending on your country regulation.
SHIPPING HOLIDAYS
At Arctic Waves we always rotate our holidays so you can get the best service and always have answers within 24 hours to your questions. However shipping can be somewhat delayed during the following periods
1st Jan New Year’s Day
15-21st Feb Spring Festival
5-7th Apr Ching Ming Festival
1st May Labour Day Holiday
16-18th Jun Dragon Boat Festival
22-24th Sep Mid-Autumn Festival
1-7th Oct National Day Holiday
OUR RETURN POLICY
We want to be sure you’re as happy with your Arctic Waves products as we are. If you’re not 100% satisfied with your purchase, you can return it for a refund within 30 days after delivery. The products have to be in its original packing and unused/unworn. For all returns, you will be responsible for return shipping, and a 10% restocking fee to cover original shipping cost. All original and return shipping costs are non-refundable unless the merchandise was shipped incorrectly. You may use a shipper of your choice to return your items, however you must be able to supply tracking details.
No refunds will be given on merchandise returned 60 days after the original delivery.
This return policy only applies to products purchased directly from Arctic Waves via e-mail or website. Other sales channels will provide you with terms and conditions of returns on their respective sites.